1. Which of the following best describes the technique of hierarchy as a structural coordination technique?

a. A group is assembled consisting of the most experienced persons from interdependent units.

b. One manager is placed in charge of interdependent departments or units.

c. A group is assembled by drawing one representative from each department or unit.

d. One manager, with no formal authority, facilitates flow of information between interdependent units.

2. Robin is organizing the 25th anniversary celebrations of his company. He gives his secretary, Jill, the responsibility of distributing invitations to important clients. Robin allows Jill to access necessary contact information from the company’s database. Jill enthusiastically accepts the responsibility and immediately gets to work. This is an example of _____.

a. centralization

b. job rotation

c. product departmentalization

d. delegation

3. Which of the following is a disadvantage of product departmentalization?

a. Speed of decision making is decreased.

b. Integration of all activities of one product group is difficult.

c. Assessment of individual product groups is difficult.

d. Administrative costs are increased.

4. Simon is a professional basketball player. Even though he loves his job, he sometimes feels that practice games are monotonous. In order to keep Simon engaged in the sport, his coach has asked him to coach a junior league team. Which of the following methods of job design has Simon’s coach implemented?

a. Job specialization

b. Job rotation

c. Job enrichment

d. Job exchange

5. Which of the following factors favors a narrow span of management?

a. Low requirement for interaction

b. Less physical dispersion of subordinates

c. More nonsupervisory work in a manager’s job

d. High competence of supervisor and subordinates