1. Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases?

2. As vice president of sales, you would like to send company personnel a good-news message about the company's first quarter sales results. Which of the following would be the best subject line for your message?

3. When using instant messaging, spelling and grammar matter less than when using e-mail

4. Aricelli is in charge of writing for the web page of her service organization. Which of the following should she avoid when writing for a web audience

5. What proofreading procedure should Anthony use when proofreading a technical support manual

6. When communicating with a colleague about the hiring or firing of an employee, you would be well advised to not use a cell phone

7. A good rule of thumb when composing web pages is to use as many graphics as possible, and the bigger the better

8. Which of the following is true of cell phone communication

9. According to the situational leadership model, a leader who listens, communicates, recognizes, and encourages is demonstrating directive behavior

10. The politician seeking re-election referred to the importance of "revenue enhancements" for providing additional community services. This is an example of

11. Given the informality of a business email message, grammar and spelling are not as critical as they might be in a business letter

12. Writer's pride of ownership is a desirable characteristic that results when the business writer takes sole responsibility for checking the accuracy of material he/she has written

13. Enumerated or bulleted lists

14. Which of the following sentences illustrates passive voice

15. Which of the following is NOT a benefit of e-mail

16. The "grapevine" is a part of an organization's formal communication network and should be used effectively

17. The single most important aspect of successful teamwork is

18. Talking headings recap the information presented in the preceding paragraph

19. Which of the following best describes the appropriate use of euphemisms

20. Communication in successful work teams

21. Which of the following demonstrates a proper sensitivity in wording

22. Given enough time, all groups advance through the four stages of team development that include forming, storming, norming, and performing

23. Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening

24. Which of the following statements about nonverbal messages is FALSE

25. Most companies prohibit the use of wikis among employees as a form of internal communication

26. Which of the following is typically true of work teams

27. Because graphics are based on numeric data, distortion is not as likely as in text discussion

28. Juanita is providing formal feedback to Zhenyu concerning his performance.  This typifies which type of information flow

29. Which of the following is an adequate reason for choosing passive voice

30. Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action

31. Which of the following is true concerning Maslow's theory

32. An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude."

33. Which of the following sentences illustrates passive voice

34. Robin, task force chair, tells team member Aaron "your proposed solution to THIS problem is great." Robin's probable metacommunication to Aaron is

35. The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals

36. Which of the following is NOT a technique for linking sentences

37. Organizational culture has little impact on the type, amount, or quality of communication in an organization

38. Which of the following statements is ethically questionable

39. In Total Quality Management (TQM) programs, the emphasis is on

40. You are about to conduct a formal meeting with 25 attendees in the boardroom. What guide would you use to ensure orderly communication of ideas and participation

41. Which of the following statements about language translation is FALSE

42. Which of the following sentences best expresses the receiver's point of view

43. If an audience may be antagonized by the main idea of a message, the deductive approach is preferred

44. Which of the following are NOT barriers to intercultural communication

45. The most important message in the Johari Window theory is that

46. When writing a business message, you generally should generally

47. Email is a channel of choice for business messages that must be sent to several recipients in a timely manner

48. Hong's memo that describes new steps for merchandise returns should include which of the following techniques for emphasis

49. Supporting your view with objective facts is part of being an ethical communicator

50. Which of the following is NOT an advantage of a company weblog