1. Which is NOT true about calculating the break-even point of the operation?

1. It helps manager to decide the best hours of operation.

2. It helps manager to evaluate how well the business is performing.

3. It allows manager to think about the importance of contribution margin.

4. It allows manager to ignore all fixed costs.

2. Productivity ___________________________.

1. should include product quality and customer satisfaction

2. is the ratio of input in terms of resources used divided by the level of output

3. is a poor measure of quantitative performance improvement

4. should be separated from the overall quality of work life.