1. Which is NOT a significant difference between product and service operations?

a. Cost per unit

b. Quantity produced

c. Labor content

d. Customer contact

2. Which of the following statements is TRUE about operations management?

a. Operations management is a discipline that is relatively new with the onset of globalization.

b. Operations management theories and techniques only apply to manufacturing environments.

c. Operations management activities are only performed by individuals with the title of "operations manager."

d. In the creation of goods and services operation managers must manage productivity and seek improvements to increase profits.