1. Which is most likely to be effective for implementing major change?

a. make followers feel responsible for failure of the old strategy

b. provide opportunities to experience early success in implementing change

c. emphasize the obstacles so followers will not become complacent

d. maintain control over sensitive information about new problems

2. Crisis leadership is still rarely an integral part of effective organizational leadership.

a. True b. False

3. Which of the following is not a primary determinant of performance for a functional team?

a. how long the current leader has been in that position

b. trust and cooperation among the team members

c. the organization and coordination of tasks

d. member individual satisfaction

4. Collective identification of members of a team, is a good predictor of high team performance.

a. True b. False

5. The greatest amount of shared leadership is likely to be found in a cross-functional project team.

a. True b. False

6. Social loafing is when members of a cohesive group tend to agree on a decision not on the basis of its merit but because they are less willing to risk rejection for questioning a majority viewpoint or presenting a dissenting opinion.

a. True b. False

7. Team learning is the collective acquisition, combination, creation, and sharing of knowledge.

a. True b. False

8. Which process would not be a method for team building?

a. ask members to elect an informal leader to represent the team

b. use symbols and slogans to create a unique identity for the team

c. conduct sessions to analyze group processes that need improvement

d. keep members informed about the group’s achievements

9. The main role of the leader of a decision group is suggesting ideas to solve the problem.

a. True b. False

10. According to Schein, organization culture is best described as basic values and beliefs shared by members of the organization.

a. True b. False

11. Proponents of the self-managed team concept argue that autonomy in the form of shared control over critical task-related decisions enables self-managed teams to perform better than conventional teams.

a. True b. False

12. Which action by the CEO is not likely to improve effectiveness of an executive team?

a. eliminate most meetings and use email to communicate separately with individuals

b. clearly define objectives consistent with shared values of team members

c. give the team considerable discretion but specify limits of team authority

d. rely more on advice from members with the most expertise