1) Whether there is a need for implementation of such systems? this involves analyzing the grass root level acceptability of such system . for example acceptability by other level of partners, employees, service providers and franchisee owners.

2) Weather the current practices are efficient and productive enough to service the increase demand of customers.

3) Possible reason for resistance from employees?

Conduct a narrative literature review of your research project including the following:

1. A 200 words (minimum) description on how the literature relates to and helps define the research topic.

2. A list of at least 12 literature items set in Harvard Referencing style.