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1. Where are the boundaries of an organization’s value statement? Should it look for these values in itself, its immediate business partners, and/or the partners of its partners?

2. Should the value statement of an organization always match the values of its customers?

3. Why is the measurement of productivity more challenging in the provision of services, when compared to measuring the productivity of a goods-producing operation?

4. Why would high productivity not necessarily guarantee competitiveness?

Operation Management, Management Studies

  • Category:- Operation Management
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