1-When using "brainstorming" to generate creative service ideas, leaders should:
A) be certain the ideas are actually feasible before announcing them.
B) encourage hitchhiking to add to or amplify on ideas suggested by others.
C) stress quality over quantity.
D) weed out any wild ideas that seem silly or unproductive.
2-Some businesses offering exceptional convenience may be:
A) almost any mobile shop or vendor.
B) taco trucks.
C) All of the above.
3-A company's organizational culture:
A) is shaped by its shared sense of vision, values, heroes, rites, and rituals.
B) arises from such things as how its people dress, behave.
C) All of the above.
4-Some businesses offering exceptional convenience may be:
A) almost any mobile shop or vendor.
B) taco trucks.
C) products packaged together with all ingredients.
D) All of the above.