1. When members of a group work to achieve collective goals, they are participating in
A. collaboration.
B. conflict management.
C. cooperation.
D. competition.

2. Ed and Sean are discussing employee assistance programs. Ed says an EAP addresses problems such as
alcoholism, grief, and job stress. Sean says an EAP helps employees with depression, health, and
retirement. Who is correct?
A. Only Sean is correct.
B. Only Ed is correct.
C. Both Ed and Sean are correct.
D. Neither Ed nor Sean is correct.

3. The disenchantment stage of police stress occurs during what years?
A. 4 and 10 years
B. 5 and 12 years
C. 14 and 19 years
D. 6 and 13 years

4. Officer A is experiencing sleep disorders, short temper, and low morale. Officer B arrives late to work
and calls in sick often. Which officer is showing signs of job stress?
A. Only officer A
B. Only officer B
C. Neither officer
D. Both officers

5. Valence of solutions and consumption of time are two drawbacks to
A. the Adelphi technique.
B. group decision-making.
C. brainstorming.
D. humanistic approach to decision-making.

6. An external environmental factor affecting decision-making is
A. social instability.
B. restrictions imposed on management via union activity.
C. nature of intraorganizational conflict.
D. the availability of objective information.

7. Of the 43 life events identified on the Holmes-Rahe inventory, which one is the most stress-producing
work-related event?
A. Retirement
B. Promotion
C. Demotion
D. Getting fired

8. Bureau chiefs who act on behalf of their superiors to interpret department policies are part of
A. first-line supervisors.
B. upper-level management.
C. middle-level management.
D. lower-level management.

9. The assumption that a well-managed organization results from cooperation between labor and
management is made by
A. behavioralists.
B. conflict-developmentalists.
C. interactionists.
D. traditionalists.

10. All of the following are steps in rational decision-making except which one?
A. Designing alternative solutions
B. Identifying existing problem
C. Making adjustments
D. Minimizing feedback

11. Claude George and Herbert Simon are famed for saying what?
A. Management is the translation of goals into objectives.
B. Decision-making is the centerpiece of police leadership.
C. When a decision has to be made, make it. There's no totally right time for anything.
D. Management is synonymous with decision-making.

12. Which of the following best describes ascendant employees?
A. They dislike feedback from their superiors.
B. They are generally Type B personalities.
C. They are generally Type A personalities.
D. They believe they should care for family over work.

13. Which of the following is the type of manager who formulates and lives by a utilitarian lose-win
philosophy?
A. Compromiser
B. Accommodator
C. Avoider
D. Collaborator

14. Sewell's life events scale tailored to law enforcement shows that which of the following is the top
stressor?
A. Taking a life in the line of duty
B. Suspension
C. Suicide of a fellow officer
D. Violent death of one's partner

15. Desi says that management theorists who encourage some forms of conflict in the workplace are
interactionists. Linda says they're behavioralists. Who is correct?
A. Neither is correct.
B. Only Linda is correct.
C. Both are correct.
D. Only Desi is correct.

16. Police work conflicts with circadian schedules when the officer's work schedule requires
A. job sharing.
B. working without a partner.
C. a repetitive daily cycle.
D. shift work.

17. Decisions that respond to perceived problems are referred to as _______ decisions.
A. intuitive
B. reactive
C. proactive
D. logical

18. When personal role conflict occurs, the individual
A. has to cope with demands from management that are inconsistent.
B. has expectations that differ from those of others in the organization.
C. faces a qualitative overload of responsibility.
D. faces a quantitative overload of tasks.

19. A way of reducing conflict by making transfers and developing new organizational relationships is part
of which of the following?
End of exam
A. Behavioral change
B. Principles negotiation
C. Structural change
D. Resource acquisition

20. All of the following are advantages of group decision-making except which one?
A. Groups can pool their individual resources.
B. Groups do better than individuals when making decisions.
C. Participants in the social situation arouse the others to participate.
D. Winning the argument is the primary goal

Part 2

1. As a group member, Adia strives to build a consensus and enable compromise. What is Adia's role in his group?
A. Expert
B. Leader
C. Enforcer
D. Facilitator

2. Core value statements of an organization are developed by which of the following groups?
A. Command collaboration
B. Command
C. Management working
D. Task

3. Managers use what type of influence when they appeal to a follower's values, needs, and aspirations to garner support?
A. Personal appeal
B. Ingratiation
C. Coalition
D. Inspirational appeal

4. Which of the following is the type of power that's inherent in a person's rank?
A. Referent power
B. Coercive power
C. Expert power
D. Legitimate power

5. A tabula rasa is a critical stage for children and occurs during the first six or seven years of life. It's during this stage that which of the following takes place?
A. Imprinting
B. Puberty
C. Attitude development
D. Socialization

6. Abby and Tom are discussing span of management. Abby says that span of management means the number of employees a supervisor has reporting to him or her. Tom says its means the supervisor's competence to manage his or her subordinates. Who is correct?
A. Neither is correct.
B. Only Abby is correct.
C. Both are correct.
D. Only Tom is correct.

7. Ken and Abby are discussing the matrix system of management. Ken says the matrix system of management allows for the creation of teams of police officers and prosecutors. Abby says the system allows for multiple supervisors. Who is correct?
A. Only Abby is correct.
B. Both are correct.
C. Only Ken is correct.
D. Neither is correct.

8. The function of communication and control that clarifies duties and responsibilities is the _______ function.
A. emotive
B. control
C. information
D. motivational

9. Mike and Sherry are discussing group-shared norms and values. Mike says folkways are practices that members follow automatically. Sherry says folkways are morally mandatory customs the group follows. Who is correct?
A. Only Sherry is correct.
B. Only Mike is correct.
C. Both are correct.
D. Neither is correct.

10. Officer A says the primary spokesperson for a police agency is generally the police chief executive officer. Officer B says it's the public affairs officer. Who is correct?
A. Only officer B is correct.
B. Only officer A is correct.
C. Both are correct.
D. Neither is correct.

11. Inez and Bert are discussing group dynamics and their various stages. At what stage does conflict begin to occur and members become divided?
A. Stage 4, Delusion
B. Stage 5, Disillusion
C. Stage 3 Conflicts and Challenge
D. Stage 5 Cohesion

12. Joshua and Bill are discussing effectiveness in management. Joshua says effectiveness in management takes place when managers use restraint tailored to specific situations. Bill says it takes place when managers forbid subordinates to engage in politics of their own fashion. Who is correct?
A. Only Bill is correct.
B. Both are correct.
C. Only Joshua is correct.
D. Neither is correct.

13. Managers prefer to work with individuals as opposed to groups because of all of the following reasons except
A. training and experience have accustomed them to deal with issues on a one-to-one basis.
B. working with an individual is quickest and easiest.
C. subordinates general carry guns and may not take bad news well.
D. dealing with a subordinate one-on-one affirms the senior/subordinate relationship.

14. The function of communication and control that encourages officers to be committed to organizational objectives is the _______ function.
A. emotive
B. information
C. motivational
D. control

15. A way of life that defines appropriate modes of thinking, acting, and feeling is
A. genus.
B. family.
C. culture.
D. subculture.

16. Ellie is a member of the work team that was assigned job of determining the number of officers that should be assigned to a certain patrol. Of which team is Ellie a member?
A. Command
B. Task
C. Cross-functional
D. Self-directed

17. When it comes to communication, the radio, computer, e-mail, and telephone are known as the
A. means.
B. decoders.
C. channels.
D. encoders.

18. A supervisor who transfers a subordinate to another unit because of rulebreaking on the part of that End of exam subordinate is using what kind of power?
A. Coercive
B. Reward
C. Legitimate
D. Referent

19. Sabotage and whistleblowing are two forms of
A. legitimate political power.
B. working the rules.
C. illegitimate political power.
D. buffing.

20. Which of the following includes the four categories of groups?
A. Command, norms, interest, and status
B. Role, norms, status, and values
C. Command, task, interest, and friendship
D. Task, culture, friendship, and values

Part 3

1. Planning team objectives should include all of the following except which one?
A. Means for measuring success
B. Achievement date
C. Motivators
D. The ability to drive other plans

2. An effective police organization is one that accomplishes its mission by
A. being skilled at adapting to the demands of its external environment.
B. strategizing the reshaping of the external environment.
C. transferring timely information to the public.
D. reshaping its operational processes based on internal requirements.

3. A new police commander should communicate a vision that's simple, of value to his or her people, and
A. broad.
B. devoid of issues related to employee treatment.
C. attainable.
D. based in law.

4. Estela resists change in her police department because of habit and security. Estela is resisting change due to
A. her comfort with her work situation and her feeling threatened by change.
B. her fear of not knowing what is to come.
C. her loss of position.
D. her values and ideals.

5. Employees are considered truly accountable when they can do all of the following except
A. take responsibility for their work.
B. report on the results of the execution of their jobs.
C. explain their authority.
D. present their contract for employment.

6. Problem-oriented policing approaches the diagnosis and correction of problems through which of the following?
A. SARA
B. MADD
C. ALDA
D. POP

7. Police departments usually impose change unilaterally because of their
A. paramilitary nature.
B. composition.
C. responsibility to political appointees.
D. autonomy.

8. Middle level managers and supervisors help shape a department's operational reality by
A. hiring and firing.
B. translating organizational goals into outcomes.
C. suggesting organizational changes.
D. ensuring everyone agrees with organizational changes.

9. Organizations change due to new laws or pressure because of which of the following?
A. Community Efforts
B. Socioculture factors
C. External forces
D. Operational requirements

10. William has been asked to define the sense of direction or purpose that's to be shared throughout a police organization. William will create which of the following?
A. Organizational strategy
B. Strategic vision
C. Objective transformation
D. Mobilization of commitment

11. A plan to collect data on job performance within an organization should have all of the following except
A. an administrative schedule.
B. names of personnel.
C. a timetable.
D. a collection strategy.

12. Getting an organization ready for changes requires a process known as
A. unfreezing.
B. modeling.
C. prepping.
D. readying.

13. Core values of an organization are evidence of the organization's
A. socialization.
B. norms.
C. customs.
D. culture.

14. Goals and objectives are used to measure performance outcomes. Goals broadly state desired outcomes. An objective should include a time frame, a target, a result, and which of the following?
A. Decisions
B. Criterion
C. Incedence
D. Strategies

15. Determining whether a tactic is effective requires the tactic to be
A. adhered to by operational goals.
B. focused on strategy.
C. considered with external forces.
D. proven over time.

16. Xavior and Ned are discussing measurement criteria: objective, general, and specific. Ned says objective measures are arrest data, crime rates, and calls for service. Xavior says general measures are citizens' level of fear, perception of community safety, and satisfaction with police activities. Who is correct?
A. Neither is correct.
B. Only Xavior is correct.
C. Only Ned is correct.
D. Both are correct.

17. Another way of expressing an organization's guiding principles, or core beliefs, is through its
A. vision statement.
B. value statements.
C. strategic plan.
D. objectives.

18. All of the following are advantages of performance-based management except which one?
A. Accountability for results is ensured.
B. The performance from employees improves.
C. The human resources department determines training needs.
D. Individual performance improvement is encouraged.

19. Changes in an employee's values, interests, and job performance cause
A. intrapersonal pressures.
B. undesirable circumstances.
End of exam
C. participatory stress.
D. organizational reprioritization.

20. Setting departmental directions and formulating clear vision and mission for an organization is the responsibility of
A. subdivision commanders.
B. the executive and command staff.
C. unit commanders.
D. line supervisors.