1. When listening to someone you should evaluate what they are saying

True

False

2. Most people listen with the intent to reply, not understand

True

False

3. According to Covey most of us don't filter everything we hear through our life experiences

True

False

4. Being reactive is a component of genuine listening

True

False

5. If we understand the greatest need of the human heart, we will

a. Judge others based on our own point of view

b. Listen to others to see their point of view

c. Give others our advice constantly to help them

d. Probe others to find out what they are thinking