1. When important decisions need to be made at WBG Construction, CEO Greg Burrill asks all employees with relevant knowledge or a stake in the outcome for their thoughts. This collaborative approach recently led to a decision that not only sold a house but also inspired a new floor plan that appealed to a whole new segment of buyers. This is an example of _____________.

   a. hierarchical control

   b. knowledge management

   c. enabling heroes and drones

   d. employee empowerment

2. Methods used for ethics management in a compliance-based approach include education, reduced discretion, auditing and controls, and penalties.

   a. True

   b. False