1. When Betty Crocker tries to find the optimal combination of ingredients to put in a commercial cake mix so as to ensure that the baked cake has the desired consistency, she is engaging in:

a. process design

b. systems design

c. parameter design

d. tolerance design

e. component design

2. What is operations management?

a. The field that describes the management, creation and study of money, banking, credit, investments, assets, and liabilities.

b. The systematic process of identifying, recording, measuring, classifying, verifying, summarizing, interpreting, and communicating financial information.

c. The function within an organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization.

d. The field that describes management of the steps in the transformation process by which inputs are designed, created, and combined into outputs that consumers will buy and use.

e. The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

3. Medicaid (poor, government financed) patients may have to wait longer for doctors' appointments than patients with private health insurance, which reimburses doctors for their service at a higher rate, due to:

a. coding

b. routing

c. profiling

d. targeting

e. data-sharing