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1. When an arbitrator is evaluating an employee misconduct case, the relative value of the damage is the primary factor in considering the appropriate discipline; the person’s deliberate and malicious intent has relatively little significance. True or False

2. Identify the factor that is the: Most likely to be used by both product and service firms. Explain. Least likely to be used by both product and service firms. Explain.

Operation Management, Management Studies

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