1. What should be included in the essential planning steps to ensure the appropriate format for a complex document?

2. What considerations need to be made in regards to choosing basic design elements? What checks should be made to ensure all documents are accurate? Give at least five examples of each.

3. List at least eight formatting styles and formatting effects that improve readability and appearance of documents.

4. What are the important factors which relate to the use of language to the audience?

5. Why should documents and reports be written in an impartial manner?

6. When communicating, why should the information be clear and concise?

7. Develop a checklist that can be used to prepare final text documents.