1. What phrase refers to the idea that all steps in supply chain processes that deliver goods and services to the customer should create value?

A. Value-added principle

B.Lean supply chains

C. Value chain

D. Value rule

E. Lean logistics

2. Which of the following is a lean production technique that is not reported in the textbook to have been successfully applied in service firms?

A. Organize problem-solving groups

B. Upgrade housekeeping

C. Upgrade quality

D. Freeze windows

E. Eliminate unnecessary activities

3. ln the context of a production process such as a manufacturing plant, what is the technique used to identify all of the value-adding as well as non-value-adding processes that materials are subjected to within a plant, from raw material coming into the plant through delivery to the customer?

A. Lean Manufacturing

B. Lean Supply Chain

C. Kaizen

D. Value Stream Mapping

E. Lean Production Schedules

4. What phrase refers to the idea that all steps in supply chain processes that deliver goods and services to the customer should create value?

A. Value-added principle

B. Lean supply chains

C. Value chain

D. Value rule

E. Lean logistics

F. References

5. What phrase refers to the idea that all steps in supply chain processes that deliver goods and services to the customer should create value?

A. Value-added principle

B. Lean supply chains

C. Value chain

D. Value rule

E. Lean logistics