1. What might happen if you speak below an audience’s knowledge level?

2. At which stage in the interview is rapport (or first impression) built?

opening

body

close

outline

3. A ______________ is similar to a persuasive presentation in a business setting.

brief

pitch

report

argument

4. A needs analysis is used to:

Determine the target audience’s current skill level

Decide on the outcomes or goals sought

Set the criteria or skills level for determining if the goals of the training session are fulfilled

All of the above

5. How much of communication is nonverbal?

50%

65%

90%

25%

6. ___________________ is the study of space and the way people use and perceive it.

Movements

Primary

Secondary

Proxemics