1. What is the significant key variable that emphasized in the human relations approach of management theory?

2. A customer service firm is having issues with managerial decision-making. The managers are basing their planning decisions on criteria independent of company strategy and not necessarily aligned with goals. Which organizational theory could help the team diagnose their issues?

3. Imagine you are in a scenario in which the CEO and Chief Operating Officer of a small company are having a disagreement about the best approach for employee satisfaction. The CEO believes that it’s not a good idea to stretch people too far out of their comfort zones, whereas the COO believes that it’s good to push employees to strive for and accomplish new goals. Which theory is most applicable in this case and what are the leadership implications?

4. In a small struggling technology company, the employees are aware that processes and structures must change if the company is going to survive, but the leadership is not. What is likely to occur with regard to the journey to organizational effectiveness if the company’s leadership doesn’t shift its thinking?

5. Describe how organizational structure contributes to increased effectiveness in an organization where the leadership the clearly communicates the vision, mission, and goals to their employees. How does this impact innovation and productivity?.