1. What is the primary ethical dilemma that managers face today?

a) How to balance shareholder interests with the needs of society

b) Whether to hire someone with an education or someone with experience

c) Which charity to donate a firm's time and money to

d) How to market new products to consumers

2. Ethical dilemmas can involve all of the following EXCEPT _______.

a) using child labor in the production of goods

b) outsourcing the bulk of jobs to workers overseas

c) educating employees about the firm's credo

d) using deceptive advertising to promote products

3. Creating a strong ethical climate includes all of the following EXCEPT _______.

a) having a set of values that guides decision making and behavior

b) allowing individuals to use conflicting language to discuss ethics to make certain all voices are heard

c) having a system of controls in which to resolve dilemmas

d) developing a structure that supports and governs the firm's values

4. To avoid ethical situations, a firm should strive to have the short-term goals of each employee _______.

a) become secondary to the needs of the shareholders

b) take a back seat to the overall goals of the firm

c) change on a regular basis

d) be aligned with the long-term goals of the firm