1. What is a performance management system?

2. List 5 of the strategic purposes an organization may have for their performance management system.

3. What is meant by the term 'management by objectives'?

4. What is a 'key performance indicator'?

5. Which of the following should be monitored using a performance management system?

a. Progress towards achieving stated goals and objectives

b. Skill gaps

c. Staff behavior and approaches used in conducting their work

d. Results achieved

e. All of the above

f. None of the above

6. Which of the following are common criticisms of performance management systems(PMS)?

a. Inappropriate rating scales

b. Lack of managerial participation

c. Poor quality of data collected

d. Differing staff & management expectations of the PMS

e. Performance expectations not clearly defined

f. All of the above

7. List 3 characteristics of effective and equitable performance management systems.