1. What does a triangle represent in a value stream map?

A. A work cell

B. Operator

C. Non-value-added time in the process

D. Inventory

E. Inspection point

2. Compared to manufacturing systems, what is it about the environment of service operations that make them much harder to control?

A. Mid-level management

B. Noise and environment

C. Employee skills

D. Uncertainty and variability

E. Limited space

3.  What phrase refers to the idea that all steps in supply chain processes that deliver goods and services to the customer should create value?

A, Value rule

B. Value chain

C. Lean supply chains

D. Lean logistics

E. Value-added principle

4. While the industry for 3-D televisions is in the introduction stage, the industry for LCD televisions is in the maturity stage. What does this imply?

A. The market for LCD televisions has reached its maximum size, whereas the market for 3-D televisions is still small in size.

B. The 3-D television industry will focus on process innovation, whereas the LCD television industry will focus on product innovation.

C. The LCD television industry is likely to focus on achieving market acceptance, while the 3-D television industry is likely to focus on the harvest strategy.

D. The 3-D television industry will focus on pursuing an integration strategy, while the LCD television industry will focus on pursuing a differentiation strategy.

5. DigiLife Electronics Inc. follows a business model in which the performance of the company is not only based on how much profits were generated, but also on how the community in general benefited from its operations. Thus, the company under its "Plant a Life" campaign promises to plant a tree with every customer purchase. Which of the following terms best describes the business model of DigiLife Electronics?

A. crowdsourcing

B. social entrepreneurship

C. offshoring

D. corporate intrapreneurship

6. What is another common name for the bill-of-materials?

A. Shopping list

B. Master item list

C. Product parts breakdown

D. Product structure tree

E. List of ingredients

7. Which international standard has recently been developed to address socially responsible behavior of firms?

A. United Nations Charter of Social Responsibility

B. ISO 14001

C. ISO 26000

D. Paris Accord on Global Responsibility

E. ISO 9000