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1. What do you think of empowering lower level employees? Is it likely to benefit the company? Why or why not? Are there potential dangers to the company? What are they? Explain.

2. What are the challenges in implementing ISO 9001 in a small company and how to overcome them?

3. Develop five measurable stretch goals for worlflow and five measurable stretch goals for effectiveness ratio(2 pages).

Operation Management, Management Studies

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