1. What do extrinsic rewards have in common?

a. Self-granted

b. Granted by other people

c. Tied to feeling of job dissatisfaction

d. Involve task identity

e. Foster a sense of independence

2. ____ refers to blind conformity in cohesive in-groups, when the desire for unanimity overrides the motivation to realistically appraise alternative courses of action.

a. Groupthink

b. Synergy

c. Politicking

d. Apple polishing

e. Posturing

3. A ____ puts people first, whereas a(n) ____ puts customers first.

a. leader; manager

b. manager; employee

c. competitor; manager

d. manager; leader

e. competitor; employee

4. ____ is one of the roles of a mentor.

a. Indoctrination

b. Coaching

c. Role modeling

d. Friend

e. Socialization

5. In which leadership style does the leader delegate a great deal of authority while retaining ultimate responsibility?

a. Authoritarian

b. A 9,1 style

c. Laissez-faire

d. Democratic

e. Low structure

6. Servant-leadership theory, the center of attention is on

a. others.

b. the future.

c. the leader

d. top management.

e. the mission.

7. According to the principles of TQM, what needs to be a way of life?

a. Inspection

b. Continuous improvement

c. Flowcharting

d. Customer surveys

e. Quality detection

8. ____ refers to systematically following up a change program for lasting results.

a. Assessment

b. Implementation

c. Unfreezing

d. Refreezing

e. Intervention