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1. What are the techniques for improving service productivity?

2. Name the four quadrants of the service process matrix. Discuss how the matrix is used to classify services into categories.

3. What is CIM?

4. What do we mean by a process-control system, and what are the typical elements in such systems?

5. Identify manufacturing firms that compete on each of the four processes shown in Figure.

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Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92166739

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