1. What are the steps of the TOC methodology for improving a process?
Give an example of how you would apply these steps in a service or manufacturing process.
2. The Quick Snap photo machine at the Lemon County bus station takes snapshots in exactly 80 seconds. Customers arrive at the machine according to a Poisson distribution at the mean rate of 15 per hour. On the basis of this information, determine the following:
a. the average number of customers waiting to use the photo machine
b. the average time a customer spends in the system
c. the probability an arriving customer must wait for service.
3. What are the seven modes of entry into foreign markets? Briefly describe each.