1. What are the six main barriers to effective communication? Which barriers are easiest to surmount? Why?

2. Why is nonverbal communication so important? How can you tell when nonverbal communication is effective?

3. Why is active, effective listening so difficult for many people? What are five strategies for improving listening skills within the American culture?

4. What factors should you consider when you choose a communication channel for your messages? Should you always use the richest channel? Why or why not?

5. When you develop messages, what factors should you consider as you choose your words? Which considerations do you think are most important? Why?