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1. What are the purpose of change management?q1b.What are the three different types of changes ?

2. What is a relationship between changeq Incidentq Service Request q Release

3. What are the Fiverisk indicators of poor change management ?

4. What are the typical questions that a change management tool can ask the change requester?

5. What is the difference between Release, unit and packagein IT service provision context?

6. What is a drift management in the context of configuration management?q3c.What are the two types of the configuration management?

Please answer these questions with some suitable examples.

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