1. What are the five elements in the management process?
- Plan, direct, organize, pricing, and supervise
- Accounting/finance, marketing, operations, and management
- Organize, plan, implement, staff, and lead
- All of the above
- None of the above
2. Which of the following has not been a key driver to the globalization of business?
- Reduction in cultural barriers
- Technology
- Improved political stability
- Reliable shipping
- All of the above
3. Which one the following is not a reason why productivity is difficult to improve in the service sector?
- Labor intensive
- Focuses on individual attributes
- Often an intellectual task
- Easy to mechanize and automate
- Difficult to evaluate for quality
4. Gibson Valves produces air valves on a five-person assembly line. If 1,200 valves are produced in an 8-hour shift, what is the labor productivity of the line?
- 2 valves/labor hour
- 4 valves/labor hour
- 30 valves/labor hour
- 40 valves/labor hour
- 80 valves/labor hour
5. (TCO 4) The Johnny Body Shop paints many different models of cars. Johnny is currently able to paint 10 cars in 8 hours. If they purchase new automated paint booths, they can increase their painting to 24 cars in 8 hours. If they purchase the new booths, their productivity will increase by _____.
6. John has a part-time business taking engagement photos. He currently works a total of 5 hours per day to produce 15 group photos. What is his productivity?
- One photo per hour
- Two photos per hour
- Three photos per hour
- Four photos per hour
7. Which of the following is the best example of a pure service?
- Counseling
- Oil change
- Heart transplant
- Electric Co-Op
- All of the above
8. The action plan to achieve the existence of any organization is described by its _____.
- strategy
- mission
- policies
- SWOT Analysis
9. Which of the following is not an operations strategy?
- Response
- Low-cost leadership
- Differentiation
- Competing on cost
- All of the above
10. According to the authors, what are the three key strategic concepts that allow firms to achieve competitive advantage?
- Productivity, efficiency, and quality leadership
- Differentiation, cost leadership, and efficient response
- Differentiation, cost leadership, and quick response
- Distinctive competency, cost leadership, and experience