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Management Studies

1. What are the different dimensions of customer contact in service processes? Describe the differences among the three process structures in services that form a continuum.

2. There are various tools used to Measure and Analyze processes. Explain five (5) that measure and five (5) that analyze. Explain how each can be used to study and improve operations

3. Services and Manufacturing differ across nature of output and degree of customer contact.Identify at least seven (7) of the distinct differences between them and provide examples to illustrate your arguments.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92532265

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