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1. What are some problems with measuring too many things? Select all that apply.

Prevents integration

Adds complexity

Many measures are poor

Measure things showing only positive performance

2. A service process has three steps. Each customer must go through Step 1, Step 2, and then Step 3.

Step 1 has a capacity of 27.2727 customers per day.

Step 2 has a processing time of 11 minutes per customer.

Step 3 has a capacity of 3.3333 customers per hour.

How many customers can be served per day if the process operates 10 hours per day?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M93133311

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