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1. What are five ways to improve work relationships?

2. Explain how a performance plan/ improvement contract can be used to manage poor work performance.

3. Explain how negotiation can be used to resolve workplace conflict. Identify 10 things you should do when negotiating.

4. Briefly outline the six steps of the problem-solving model.

5. Describe how written communication methods/ techniques can be used for communicating information and ideas to a range of stakeholders. Describe the characteristics of sound written communication.

Business Management, Management Studies

  • Category:- Business Management
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