1. What are creative work environments and what does a manager need to do to develop and manage creative work environments?

2. Define direct foreign investment. Name one of the top five countries with the largest direct foreign investment in the United States.

3. What are trade barriers and identify the two general kinds of trade barriers used by governments. Give one example of each.

4. Describe what is meant by organizational structure and organizational process and how are these concepts related to each other? How are they different from each other?

5. There is one common disadvantage associated with geographic, product, and customer departmentalization. What is it? Explain how the functional and matrix forms avoid this disadvantage.

6. What are work teams and briefly comment on why work teams have become increasingly popular in business since the mid to late 1980s.

7. Define cross training. Briefly explain how cross training can lead to increased job satisfaction.

8. Briefly identify the EEOC's definition of sexual harassment. Also identify and describe the two kinds of sexual harassment that can be specified from a legal perspective.

9. Identify and describe the three kinds of job interviews. Which type works best as a selection tool?

10. How is surface-level diversity different from deep-level diversity?