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1. Walburg Home Remodeling sets pay rates slightly above the local market rate, and it communicates this to employees. Which of the following statements about job satisfaction supports the company’s use of this policy?

A. Employees want supervisors to see them as individuals.

B. Unaddressed conflicts between employees can cause dissatisfaction.

C. Employees see the value of insurance benefits, which impacts satisfaction more than pay does.

D. The amount of pay an individual receives is extremely important for job satisfaction.

E. Employees become dissatisfied with their jobs irrespective of how much they are paid.

2. Which of the following is a cost associated with voluntary turnover?

A. loss of talented employees

B. workplace violence

C. lawsuits

D. generations of unfavorable publicity

E. cyber slacking

Operation Management, Management Studies

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