1. Using the passive voice makes sense when

   a. you want to be diplomatic in pointing out a problem or error.

   b. you want your sentence to be easier to understand.

   c. you need to make your sentences shorter.

   d. you want to emphasize the subject.

2. Self-centered listeners habitually

   a. take control of the conversation and tell you their problems.

   b. trivialize your concerns.

   c. emphasize their own knowledge of the topic.

   d. do all of the above.

3. The richest communication medium is

   a. a phone call.

   b. a memo.

   c. an e-mail.

   d. a face-to-face conversation.

4. Having an audience-centered focus means

   a. being self-sacrificing.

   b. speaking from your own point of view.

   c. keeping your audience happy, even if it means withholding negative information from them.

   d. focusing on and caring about your audience.

5. When preparing a message for a large, diverse audience, you must

   a. include as many visual aids as possible.

   b. solicit audience participation.

   c. look for the common denominators that tie the group together.

   d. do all of the above.