(Answered) 1 understand the nature and purpose of total quality

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1. Understand the nature and purpose of total quality management and how it is influenced by the management culture of organisations.

2. Identify a range of total quality management techniques including benchmarking and process re- engineering.

Assignment Task

Choose an organisation and evaluate the reasons why they would be interested in the benchmarking process.

Discuss the steps this organisation will undertake to implement benchmarking practices and the challenges it may face doing this.

Provide recommendations to mitigate the risks and difficulties that the organisation may face.

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