1. Two junior members or the production department unexpectedly come in to see you, the production director, to complain that their manager, who reports to you comments discrimination, practices favoritism, and misuses company facilities for possible personal gain. How would you handle this complaint?

2. At present, the company is running at full capacity in developing of a new product for a major customer. The sales director has unexpectedly secured a small, but highly profitable, order, which requires some low-level development work and minor change to the current production process.