1. Topic summary 9: groups and teams

2. Topic summary 10: conflict and negotiation

Question 1 : Organizations should actively manage conflict at which level(s)?

Group

Organizational

Individual

All of the above

Question 2 : Groups and teams differ primarily on which factor?

Basic unit of coordinating work in organizations

Operate within organizations

Shared responsibility for goals

Accomplish tasks that can't be effectively performed by an individual

Question 3 : Before you attempt to use any interpersonal influence technique at work or in your personal life, you should ________.

Have training in counseling or related field

Always involve a neutral third party

Take a conflict management course

None of the above

Question 4 : A group that embraces the individual diversity of its members and encourages each member to contribute their own ideas is least likely to experience which effect?

Groupthink effect

Peer pressure effect

Polarization effect

Common-knowledge effect

Question 5 : According to the punctuated equilibrium model, in which step/phase is group productivity the highest?

Phase 1

Norming

Adjourning

Phase 2

Question 6 : What is the preferred medium of communication for negotiations?

Face-to-face

Email

Online chat

Text

Question 7 : A graduate in his first professional job is attempting to climb the ladder quickly without consideration for others' perspectives or feelings. He won't tolerate anyone getting in his way. Based on this employee's attitude, what type of conflict style will he likely use in the workplace?

Competing

Compromising

Accommodating

Collaborating

Question 8 : The avoiding conflict style ________.

Should always be used if the goal is to increase cooperation

Can be effective in certain situations

Should never be used because nothing will get done

Should rarely be used because it results in no action

Question 9 : Which of the following is not a factor that relates to group effectiveness?

Experience and leadership

Purpose and type

Context and composition

Internal factors

Question 10 : The number of organizations using a team structure is increasing and more individuals are working in close proximity and working together on various projects.

Given this new organizational structure, which type of conflict is likely to increase compared to the individual work structure of the past?

Process conflict

Interpersonal conflict

Task conflict

None of the above

Question 11 : Which effect predicts that you will make riskier or more conservative decisions in a group than you will on your own?

Groupthink

Majority rules

Polarization

Peer pressure

Question 12 : Which of the following is not a predetermined factor in negotiations?

People involved

Strategy choice

Surrounding environment

Issues involved

Question 13 : Which of the following is a major criticism of tuckman's five-stage model of group development?

It doesn't describe how psychological norms develop in groups

It only explains the psychological factors that impact group development

Groups may get stuck at the storming stage

Group development doesn't conform to a specified timeline

Question 14 : A demolition crew's job is to bring down old buildings. The employees work together in a coordinated effort to clear the site of the building within the time specified in their contract. This demolition crew is an example of what type of team?

Project

Production

Deconstruction

Executive

Question 15 : In what way are production teams and service teams similar?

They both focus on meeting short-term goals of the business

The names can be used interchangeably

They both focus on improving aspects of employee interactions

They both focus on improving ongoing aspects of the business

Question 16 : All of the following are elements that negotiators should clarify and understand prior to beginning the negotiation except ________.

Positions

Interests

Timing

Issues

Question 17 : Which type of negotiation views resources involved in the negotiation as flexible instead of fixed?

Process negotiation

Expansion negotiation

Distributive negotiation

Integrative negotiation

Question 18 : Individuals change their behavior to conform to group norms because norms serve an important ________ and ________ function.

Group; social

Interactive; influential

Psychological; social

Physiological; belonging

Question 19 : All conflict should be approached with the ultimate goal of ________.

Only having conflict that ends well

Creating functional conflict while minimizing dysfunctional conflict

Reducing interpersonal conflict but encouraging task conflict

Eliminating conflict from the workplace completely

Question 20 : Which of the following is not an organizational source of support for groups?

Increasing autonomy

Coaching

Diversity

Rewards or recognition