1. Toll-free hotlines that companies set up to give employees a place to report misconduct are associated with which aspect of ethics programs?

a. Communicating standards and procedures via ethics training programs

b. Consistently enforcing standards, codes, and punishments

c. Establishing systems to monitor and enforce ethical standards

d. Continuously improving the program e. Establishing codes of conduct that are reasonably capable of detecting and preventing misconduct

2. In the long run, the success of a company is built on

a. a company's ability to negotiate with suppliers and vendors.

b. long-term relationships with customers built on mutual respect and cooperation that leads to repeat purchasing.

c. innovative integrated marketing communications programs.

d. a company's commitment to be on the leading edge of technology.

e. its efficiency in operations.