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1. Today's managers are likely to encounter uncertainty due to all of the following EXCEPT :

A. interactions with suppliers and customers outside of the organization. B.well-established procedures for handling company processes. C.relationships with subordinates and colleagues inside the organization. D.the economy.

2. Which of the following would help managers respond to uncertainty caused by competition?

A.Communicating new cultural values through words and actions. B. Creating a new code of conduct for employees. C. Recount heroic stories about the acquired company's founder. D.Establish joint ventures, partnerships, and mergers with other companies.

3. Why might attending trade shows enable managers to respond to uncertainty within an industry?

A.It gives managers a break from daily office duties and it allows managers to showcase their own company's products and services. B. It allows managers to showcase their own company's products and services. C.It allows managers to identify important trends outside of the company. D.It gives managers a break from daily office duties.

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