1. Three employees of Martin Enterprises have flown to China to meet with potential business partners there. The three employees are in a disagreement about whether to give gifts to the potential partners. James is from the U.S. office and he feels it is an ethical violation. Eun Hee (from the South Korean office) and Evan Lee (from the Japanese office) agree that the gift is appropriate given the Chinese culture. Which ethical generalization is this an example of?

a. Individuals have their personal belief system.

b. Individuals from the same cultural contexts will tend to have similar beliefs.

c. Individuals can rationalize behavior.

d. Individuals may not always be consistent with their beliefs.

2. Which of the following characterizes country risk?

a. The political and legal systems of adjacent nations greatly impact the country risk of nations that host foreign firms.

b. Country risk changes only after the creation of laws and regulations that affect foreign firms.

c. A nation’s country risk level remains fairly constant until the election and installation of a new political leader.

d. Although country risk never disappears, its intensity fluctuates with political changes and legal happenings.

3. Answer the following true or false

a. Little's Law applies to services by relating the mean amount of time a customer spends in a service system to the mean number of customers in the system.

b. The longest value-adding task in a process is referred to as the bottleneck

c. The ability of an operating unit to tolerate wide variances in work order requirements is known as balance.

d. Capacity utilization can be increased by increasing capacity or decreasing demand.

e. The run time is the sum of the times required to complete the work for each task in a process, queue and setup times excluded.