1. Think of an occasion when you faced a miscommunication problem. What do you think caused the problem? How do you think it should have been handled better?

2. Have you ever not given someone information or opinions that perhaps you should have? Why? Was it the right thing to do? Why or why not? What would cause you to be glad that you provided (or withheld) negative or difficult information? What would cause you to regret providing/with-holding it

3. Think back to “discussions” and “dialogues” you have heard. Talk about the differences between a discussion and a dialogue. How can a discussion be turned into a constructive dialogue?

4. Share with the class some of your experiences—both good and bad—with electronic media.

5. Report examples of “mixed signals” you have received (or sent). How can you reduce the potential for misunderstanding and misperception as you communicate with others?

6. What makes you want to say to someone, “You’re not listening!”?