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1. Think about companies such as Netflix, Hulu, Cable, or Redbox. What is their strategy? How do they keep customers when they do so little in terms of CRM?

2. Discuss the following quote by Sir Richard Branson: The idea that business is just a numbers affair has always struck me as preposterous.

3. Do you think social responsibility truly affect's a company's bottom line (profit)? Explain.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M93127682

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