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1. There is only one copying machine in the student lounge of the business school. Students arrive at the rate of lambda = 50 students per hour. It takes each student a minute on average to make their copies. How to find µ?

2. What is the importance of communication in the teaching/learning process? Describe how you use active listening. Give an example of how you appropriately resolved a workplace conflict. (300 words minimum).

Operation Management, Management Studies

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