1. The use of computers makes people feel less inhibited, more impatient in what they say, and more likely to engage in __________.

   a. the mum effect

   b. information overload

   c. flaming

   d. collaborative approaches

   e. feedback.

2. When Sam cannot listen objectively to Tinesha due to a lack of trust, he is experiencing an interpersonal barrier to communication.

   a. True

   b. False

3. The ability to listen well is a distinct asset to anyone whose job involves a large proportion of their time spent communicating with other people.

   a. True

   b. False