1. The three levels of change covered in this Chapter are the individual, the group, and the total system

True

False

2. The assumption that changes at the individual level are designed and implemented to help the organization move in a new direction is critical to understanding how organization change works.

True

False

3. For Citicorp in early 1977, they focused on the bottom line as the corporation continued to grow instead of focusing on the “people problems” that has developed, resulting in a high rate of employee turnover.

True

False

4. Coaching for skills focuses on tasks that a person has to accomplish and the competencies required.

True

False

5. The primary work group means that this group manages the most important subgroup in the company.

True

False

6. First-order, second-order, and third-order change was thought up by Citi group to address the complex larger-system change problems.

True

False

7. Double loop coaching is a way of learning how to think in action and then applying that learning to improve executive performance and leadership.

True

False

8. Organizations are far more complex than three levels.

True

False

9. Blind resistance is a form of resistance in which individuals are intolerant of any change.

True

False

10. The phenomenon of resistance to change involves resisting the change being proposed.

True

False