1. The purpose of profitability control is to

understand the efficiency of the sales force, advertising, sales promotion, and distribution
evaluate and improve the spending efficiency and impact of marketing expenditures
examine where the company is making and losing money
examine whether the company is pursuing its best opportunities with respect to markets, products, and channels

2. ________ is the process by which firms assess the effects of their marketing activities and programs and make necessary changes and adjustments.

Marketing implementation
Market watch
Marketing control
Test marketing

3. A Gucci bag sells for $120 in Italy and $240 in the United States due to the differences in the costs of distributing the product in the two countries. This phenomenon is called a(n)

price escalation problem
market pricing problem
opportunity cost problem
tactical pricing problem

4. ______ is an obligation to act in a way expected of a reasonable person.

Liability
Duty
Litigation
Reliance

5. Which characteristic of a marketing audit is described by the methodical evaluation of the macro- and micromarketing environments, objectives and strategies, system, and activities?

Periodic
Systematic
Comprehensive
Independent

6. The marketing audit reviews six components of the overall marketing arena including the marketing environment, marketing strategy, marketing organization, marketing systems, marketing productivity and

marketing control
marketing function
marketing development
marketing mix

7. Marketing effectiveness rating instruments and marketing audits are approaches to

efficiency control
annual-plan control
profitability control
strategic control

8. Your firm has decided to enter the international market with your product called Trema, a combination of a pocket organizer and cell phone. Even though the product has been a huge success in the home country, market research suggests some changes may be required before it can be introduced in Europe. Your CMO is of the opinion that the product requires certain extra features and the product will also have to be marketed differently. Your CMO is advocating

dual adaptation
forward adaptation
straight extension
product standardization

9. Which of the following is true regarding a marketing audit?

It identifies the most-needed improvements and incorporates them into a ive-action plan with short- and long-run steps.
It focuses on a firm's macro marketing environment.
It focuses on analysis of those marketing activities that have failed to produce adequate results.
It relies on feedback from company managers for data and opinions.

10. To protect a creative work from being published in any other manner, a company or author would ____________ the material.

patent
copyright
trademark
freelance

11. A PR practitioner may be subject to conspiracy in these situations: when the practitioner participates in illegal action, counsels or guides the illegal policy, takes part in it, or

imagines illegal policy may occur
uncovers illegal action
unknowingly works with a corrupt agency
cooperates to further illegal action

12. Rising customer expectations, evolving employee goals and ambitions, and tighter government legislation and pressure are driving companies to

operate flatter organizations
manage shorter supply chains
operate leaner manufacturing facilities
practice a higher level of corporate social responsibility

13. Which of the following is an example of a distribution metric used for measuring the performance of marketing plans?

Stock cover in days
Customer acquisition
Effective reach
Market share

14. Which of the following is an example of a communication metric used for measuring the performance of marketing plans?

Response rate
Trial rate
Sales growth
New customer gains

15. A ________ is a comprehensive, systematic, independent, and periodic examination of a company's or business unit's marketing environment, objectives, strategies, and activities, with a view to determining problem areas and opportunities and recommending a plan of action to improve the company's marketing performance.

marketing audit
marketing metric
marketing plan
market-based scorecard analysis

16. Straight extension of the product means

introducing a customized product to the foreign market with existing marketing strategy
introducing the product to the foreign market with major changes to the product
introducing a customized product to the foreign market with a new marketing strategy
introducing the product to the foreign market without any changes to the product

17. A marketing audit is typically best conducted by a(n)

internal marketing executive
internal department
a. self-audit
outside consultant

18. Cadbury's "Sports for Schools" promotion offered sports and fitness equipment for schools in exchange for vouchers. The problem was that the public and media saw a perverse incentive for children to eat more chocolate, a product associated with obesity. Which of the following best summarizes Cadbury's problem?

Consumers resented being sold an inferior product on the back of a cause-marketing program.
Customers questioned the link between the product and the cause and saw the firm as self-serving and exploitive.
Customers felt that the cause was not in sync with the company's brand image.
Consumers did not value the cause Cadbury was promoting.

19. Which of the following refers to the ability to meet humanity's needs without harming future generations?

Greenwashing
Ecological footprinting
Sustainability
Scalability

20. The purpose of strategic control is to

understand the efficiency of the sales force, advertising, sales promotion, and distribution
examine whether the company is pursuing its best opportunities with respect to markets, products, and channels
examine where the company is making and losing money
evaluate and improve the spending efficiency and impact of marketing expenditures

21. Which of the following is likely to be an important trend in marketing in the future?

Marketing science
Marketing intuition
Manual marketing
Mass marketing