1 the philosophical leaders of the quality movement philip, Ask an Expert

Management Studies

1. The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

Fourteen steps for quality management

Quality is free

Customer focus

Zero defects

Six-sigma

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Run charts

Pass charts

Cause-and-effect diagrams

Flowcharts

Pareto charts

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Define

Measure

Analyze

Improve

Control

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91895917

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