1. The operations strategy for an organization:

a. must fit within the overall business strategy and does not impact other functional strategies.

b. is developed before the overall business strategy and other functional strategies.

c. is independent of the other functional strategies such as those of marketing and finance.

d. takes priority over other functional strategies such as those of marketing and finance.

e. must fit within the overall business strategy and link with other functional strategies.

2. Quality is defined as:

a. having the ability to produce products and services with minimal defects.

b. conducting focus groups to understand the needs of the customer.

c. consistently producing products and services that meet financial projections.

d. producing products and services that have zero defects.

e. consistently producing products and services that meet or exceed customer needs.

3. This type of innovation typically refers to a product modification that allows improved performance and benefits without changing either consumption patterns or behavior.

a. radical innovation

b. disruptive innovation

c. continuous innovation

d. blue ocean strategy

e. life cycle innovation

4. In the service process matrix the service factory is categorized by:

a. low customer involvement and high labor intensity.

b. low customer involvement and low labor intensity.

c. high customer involvement and high labor intensity.

d. high customer involvement and low labor intensity.

e. None of the above.

5. Qualitative forecasting methods are used when:

a. no quantitative data are available.

b. historical data is available.

c. the forecast time horizon is short term.

d. the forecast time horizon is long term.

e. the relationships between variables is known.