1 the operations manager in a restaurant wants to improve, Ask an Expert

Management Studies

1) The operations manager in a restaurant wants to improve the operation to make you satisfied. Briefly describe which of the seven QC tools can he/she use to identify the source(s) of problem you faced?

2) Draw a customer benefit package (CBP) for one of the following items. Explain how your CBP provides value to the customer. (Max. 300 words)

An automobile insurance policy

A new personal computer

A cruise vacation

A smartphone

3) Develop a cause-and-effect diagram for following problems:

late for work or school

poor grade

4) Analysis of customer complaints at an e-commerce retailer revealed the following:

Billing errors 1,451

Shipping errors 845

Electronic charge errors 650

Shipping delays 3,016

Packing errors 1,879

Construct a Pareto diagram, and discuss the conclusions you may draw from it.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92491416

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