1. The middle section of a positive message

   a. highlights a benefit to the audience or expresses goodwill.

   b. states the main idea.

   c. is the longest part.

   d. does all of the above.

2. ''Out-listening'' refers to

   a. a highly focused form of listening.

   b. a form of selective listening in which the listener's mind wanders until something relevant is said.

   c. a form of defensive listening.

   d. listening only long enough to get a word in edgewise.

3. A disadvantage of virtual teams is

   a. their high cost relative to traditional teams.

   b. they don?t work across cultures.

   c. they must function with less direct interaction among members.

   d. all of the above.

4. Which of the following would be the most effective e-mail subject line?

   a. 2003 budget

   b. Talking ?bout the big bucks

   c. Input needed for 2003 budget planning

   d. Projected expenses