1. The manager of the local deli has to quickly come up with a new strategic plan to deal with multiple challenges the business is facing - new competition, a trusted supplier going out of business and no longer available, new regulations by the city and simmering tensions between two long time employees. Which skill would the manager need most ?

a. supervisory

b. conceptual

c. technical

d. human (relations)

2. When defining personality types, "problem solving" refers to the way a person ____________ and evaluates information in order to make decisions and solve problems.

a. uses

b. gathers

c. manages

d. interprets

3. I graded your paper immediately after grading that of a student who had done a spectacular job of going beyond the basic requirements. That student's paper had excellent references, was well-written and presented deep analysis. Consequently, I graded your paper rather more harshly.

This is an example of which perceptual distortion?

a. halo effect

b. self-fulfilling prophesy

c. contrast effects

d. stereotyping

4. Which of the following is true about locus of control?

a. People with internal locus of control tens to perform better on complex tasks that require learning.

b. Many jobs require behavior consistent with external locus of control.

c. People with internal locus of control are more extroverted.

d. People with external locus of control tend to be more accepting of authority.